Conflict Resolution at Work for Dummies – Vivian Scott, The Dispute Resolution Center of Snohomish & Island Counties [PDF] [English]
Call Centers for Dummies (2nd Edition) – Réal Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson [PDF] [English]
Balanced Scorecard Strategy for Dummies – Chuck Hannabarger, Rick Buchman, Peter Economy [PDF] [English]